Return and Refund Policy

Thank you for shopping at www.theluxuryartmepra.com. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return:

Your item must be unused and in the same condition that you received it
Your item must be in the original packaging
Your item needs to have the receipt or proof of purchase

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs and import duties/taxes are non-­refundable. If you receive a refund, the cost of (return) shipping, import duties/taxes will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.

Customer service We love to help

Personal advice

Our products are not standard, so neither is our advice. Depending on your demands and wishes we will personalize your products exactly the way you want them. Mepra products with your personal touch!

Lifetime warranty

Because of the way we design, build and test our flatware, we are confident that we make products that are the very best. If you have any problem with our flatware? We will solve it the best way we can.

Support to customers

You can book now an online meeting with one of our sales executives. They are there to help you with all your questions.
Book a meeting now

Worldwide shipping

Today Mepra products appear on the tables of the most prestigious hotels all around the world and private homes. We are used to international shipping. More information can be found on the shipping page.